{"id":21584,"date":"2024-11-19T17:05:25","date_gmt":"2024-11-19T17:05:25","guid":{"rendered":"https:\/\/fasterbikes.eu\/info-help\/"},"modified":"2025-03-18T13:48:42","modified_gmt":"2025-03-18T13:48:42","slug":"info-help","status":"publish","type":"page","link":"https:\/\/fasterbikes.eu\/en\/info-help\/","title":{"rendered":"Info \/ Help"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column]\n\t\t<div id=\"wd-673ce26aaa8f2\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-673ce26aaa8f2 wd-title-color-primary wd-title-style-default text-center  wd-width-enabled wd-underline-colored\" style=\"--wd-max-width: 40%;\">\n\t\t\t\t\t\t\t<div class=\"title-subtitle  subtitle-color-primary font-alt subtitle-style-default wd-font-weight- wd-fontsize-xs\">All about the e-bike<\/div>\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Info and help<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"title-after_title  set-cont-mb-s reset-last-child  wd-fontsize-xs\">Here you will find all the useful resources you need to make the most of your experience with our products. Take a look around and discover helpful information in the categories below. <\/div>\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1629190642043{margin-bottom: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; wd_z_index=&#8221;no&#8221; woodmart_css_id=&#8221;611b79ecd6747&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTFiNzllY2Q2NzQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsibWFyZ2luLWJvdHRvbSI6IjMwIn19fQ==&#8221;][vc_column width=&#8221;1\/3&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221; parallax_scroll=&#8221;no&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; css=&#8221;.vc_custom_1564497922280{padding-top: 0px !important;}&#8221;]\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-67ca097e39da2\" class=\" wd-rs-67ca097e39da2 wd-info-box wd-wpb text-right box-icon-align-top box-style-bg-hover color-scheme-dark wd-bg-none color-scheme-hover-light with-btn box-btn-static vc_custom_1741293994720\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-100x100.png 100w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-300x300.png 300w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-150x150.png 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-600x600.png 600w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-1024x1024.png 1024w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280-768x768.png 768w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/download-1915753_1280.png 1280w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title box-title-style-default wd-fontsize-m\">Downloads<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"><p>Download all important data here, such as operating instructions, software and drivers for firmware updates, battery and chainring templates to print out, plug assignments and much more.<\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-6a0390579bb96\" class=\"  wd-button-wrapper text-right\"><a href=\"https:\/\/fasterbikes.eu\/downloads-und-infos\/\" title=\"Downloads\" class=\"btn btn-color-primary btn-style-link btn-style-rectangle btn-size-default\">More info<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-673e0bb462181\" class=\" wd-rs-673e0bb462181 wd-info-box wd-wpb text-right box-icon-align-top box-style-bg-hover color-scheme-dark wd-bg-none color-scheme-hover-light with-btn box-btn-static vc_custom_1732119508529\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/news-97862_1280-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/news-97862_1280-100x100.png 100w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/news-97862_1280-300x300.png 300w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/news-97862_1280-150x150.png 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/news-97862_1280-600x600.png 600w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title box-title-style-default wd-fontsize-m\">Blog<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"><p>Here you will find helpful tips on all aspects of e-bikes. Optimizing battery range, battery storage in winter, converting or buying an e-bike, converting a cargo bike, which chainring fits my bike, firmware update information, motor maintenance &#8230;. to name just a few.<\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-6a0390579bfc5\" class=\"  wd-button-wrapper text-right\"><a href=\"https:\/\/fasterbikes.eu\/info-hilfe\/e-bike-blog\/\" title=\"Blog\" class=\"btn btn-color-primary btn-style-link btn-style-rectangle btn-size-default\">More info<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/3&#8243;]\t\t<div id=\"wd-673ce7eed008d\" class=\"wd-image wd-wpb wd-animation-zoom-in wd-animation-normal wd-rs-673ce7eed008d text-center vc_custom_1732044792007\">\n\t\t\t\n\t\t\t<img decoding=\"async\" width=\"974\" height=\"1024\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-974x1024.png\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-974x1024.png 974w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-150x158.png 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-600x631.png 600w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-285x300.png 285w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280-768x807.png 768w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/icons-1294597_1280.png 1218w\" sizes=\"(max-width: 974px) 100vw, 974px\" \/>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-673ce9828ce54\" class=\" wd-rs-673ce9828ce54 wd-info-box wd-wpb text-center box-icon-align-top box-style-bg-hover color-scheme-dark wd-bg-none color-scheme-hover-light with-btn box-btn-static vc_custom_1732045200782\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-100x100.png 100w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-300x300.png 300w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-150x150.png 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-600x600.png 600w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-1024x1024.png 1024w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280-768x768.png 768w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/audio-158489_1280.png 1280w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title box-title-style-default wd-fontsize-m\">Videos<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"><\/p>\n<p style=\"text-align: center;\">Take a look at our large, informative and constantly expanding video collection on YouTube. We recommend that you subscribe to our YouTube channel so that you don&#8217;t miss any more videos. This sub-category will take you directly to the playlists you want. Visual support can often help to better understand complex topics.   <\/p>\n<p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-6a0390579c8a1\" class=\"  wd-button-wrapper text-center\"><a href=\"https:\/\/fasterbikes.eu\/videos\/\" title=\"Videos\" class=\"btn btn-color-primary btn-style-link btn-style-rectangle btn-size-default\">To the videos<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][vc_column width=&#8221;1\/3&#8243;]\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-673ce964d0617\" class=\" wd-rs-673ce964d0617 wd-info-box wd-wpb text-left box-icon-align-top box-style-bg-hover color-scheme-dark wd-bg-none color-scheme-hover-light with-btn box-btn-static vc_custom_1732045179396\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/frequently-asked-questions-7148116_1280-100x100.jpg\" class=\"attachment-100x100 size-100x100\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/frequently-asked-questions-7148116_1280-100x100.jpg 100w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/frequently-asked-questions-7148116_1280-300x300.jpg 300w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/frequently-asked-questions-7148116_1280-150x150.jpg 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/frequently-asked-questions-7148116_1280-600x600.jpg 600w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title box-title-style-default wd-fontsize-m\">Frequently asked questions<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"><p>Find answers to the most frequently asked questions from our customers. You can search here for solutions to common problems or tips on using the products.<\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-6a0390579ccd0\" class=\"  wd-button-wrapper text-left\"><a href=\"https:\/\/fasterbikes.eu\/faq\/\" title=\"FAQ\" class=\"btn btn-color-primary btn-style-link btn-style-rectangle btn-size-default\">More info<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t\t<div id=\"wd-673ce992ce512\" class=\" wd-rs-673ce992ce512 wd-info-box wd-wpb text-left box-icon-align-top box-style-bg-hover color-scheme-dark wd-bg-none color-scheme-hover-light with-btn box-btn-static vc_custom_1732045214413\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t\t<div class=\"info-box-icon\">\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-100x100.png\" class=\"attachment-100x100 size-100x100\" alt=\"\" srcset=\"https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-100x100.png 100w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-300x300.png 300w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-150x150.png 150w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-600x600.png 600w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-1024x1024.png 1024w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280-768x767.png 768w, https:\/\/fasterbikes.eu\/wp-content\/uploads\/2024\/11\/error-24842_1280.png 1280w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\t<h4 class=\"info-box-title title box-title-style-default wd-fontsize-m\">Error codes<\/h4>\t\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"><p>Here you will find a list of possible Bafang error codes, including their meaning and how to rectify them.<\/p>\n<\/div>\n\n\t\t\t\t\t\t<div class=\"info-btn-wrapper\"><div id=\"wd-6a0390579d0c3\" class=\"  wd-button-wrapper text-left\"><a href=\"https:\/\/fasterbikes.eu\/info-hilfe\/bafang-fehlercodes\/\" title=\"Bafang error codes\" class=\"btn btn-color-primary btn-style-link btn-style-rectangle btn-size-default\">More info<\/a><\/div><\/div>\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\n\t\t\t\t\t<style><\/style>\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1629190642043{margin-bottom: 50px !important;}&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243; woodmart_disable_overflow=&#8221;0&#8243; wd_z_index=&#8221;no&#8221; woodmart_css_id=&#8221;611b79ecd6747&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2MTFiNzllY2Q2NzQ3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnsibWFyZ2luLWJvdHRvbSI6IjMwIn19fQ==&#8221;][vc_column width=&#8221;1\/3&#8243; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_sticky_column=&#8221;false&#8221;<\/p>\n","protected":false},"author":21021,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"iawp_total_views":95,"footnotes":""},"class_list":["post-21584","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Info \/ Help - Fasterbikes<\/title>\n<meta name=\"description\" content=\"Here you will find downloads, information, blogs and much more on e-bike retrofitting. Find out more now.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fasterbikes.eu\/en\/info-help\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Info \/ Help - Fasterbikes\" \/>\n<meta property=\"og:description\" content=\"Here you will find downloads, information, blogs and much more on e-bike retrofitting. 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